Refund Policy

Thank you for choosing Yay Points, a subscription-based web services provided by Web3Biz Limited. We want to ensure your satisfaction with our services, and this Refund Policy outlines the guidelines and procedures for requesting refunds.

1. Subscription Payments
1. Subscription Fees: Yay Points offers subscription plans with associated fees for our web services. These fees are clearly stated during the subscription process and are billed either monthly or yearly, based on the chosen billing cycle.
2. Non-Refundable Fees: Unless otherwise specified, all subscription fees paid to Yay Points are non-refundable. This includes fees for both monthly and yearly subscriptions.
3. Cancellation and Termination: You may cancel your subscription to Yay Points at any time, but please note that cancellation does not entitle you to a refund for any unused portion of the subscription period.
4. Service Availability: Yay Points strives to provide uninterrupted access to our web services. However, we cannot guarantee 100% uptime or availability. In the event of service interruptions or technical issues, we will make reasonable efforts to restore access and rectify the situation promptly.
2. Refund Requests
1. Eligibility: Refunds are only available for specific circumstances as outlined in this Refund Policy. To be eligible for a refund, you must have a valid reason and provide appropriate documentation or evidence to support your refund request.
2. Valid Reasons for Refunds: Refunds may be considered in the following situations:
   1. Duplicate Payments: If you accidentally made duplicate payments for the same subscription period, please contact us with proof of the duplicate transactions, and we will review your request.
   2. Service Disruption: In the event of prolonged service disruptions or technical issues that significantly impact your ability to use Yay Points, you may be eligible for a refund. Please provide detailed information about the issue and its duration.
3. Refund Process: To request a refund, please contact our customer support team at cs@yaypoints.com. Include your subscription details, reason for the refund, and any supporting documentation. We will review your request and respond to you within a reasonable timeframe.
4. Refund Discretion: All refund requests will be evaluated on a case-by-case basis, and Yay Points reserves the right to exercise discretion in granting or denying refunds. Our decision will be based on the validity of the reasons provided and compliance with the terms outlined in this Refund Policy.
5. Refund Methods: If a refund is approved, we will initiate the refund process using the original payment method used for the subscription. Please note that the processing time for refunds may vary depending on the payment provider and financial institution involved.
3. Contacting Us
1. We encourage you to review this Refund Policy carefully and contact us with any questions or concerns regarding refunds or our services. Your satisfaction is important to us, and we strive to provide a positive experience for all our users. If you have any questions about this Refund Policy, the practices of this site, or your dealings with this site, please contact us at cs@yaypoints.com.